Thursday, May 26, 2016

Real Canadian Superstore Click and Collect

This will be the second attempt at e-commerce and groceries in the last 25 years by a major grocer. The first attempt failed on poor technology and delivery services were just not at a level that inspired confidence or popularity. It took this long to try it again.

Loblaw's, owner of Real Canadian Superstore, makes Manitoba their 4th province to adopt the Click and Collect program of shopping. The service starts Superstore Portage Avenue location and Superstore Bison Drive location this week. They will the 60th and 61st locations across Canada to offer online shopping and pick-up. Superstore Sargent Avenue and Superstore McPhillips Street location next week.

To use the program, as customer will access the 20,000 item website and fill out their grocery order and then send in. They will have access to all the specials, discounts and other offers of the day. Once the order was sent, 10-12 personal shoppers who fill the order which includes being very picky over produce. They have a scanner that tracks their time since they have to have it all available for a pick-up with an estimated price and two hour window.

The customer arrives to a reserved parking area out front of the store. Sadly, you have to go inside to pay at this stage and a average of $3 to $5 service charge on top of your total grocery purchase is added. After that, the items can be taken to your car by yourself or by staff.

There will be unlikely any delivery service since it would require vehicles capable of keeping food cold and fresh.

Superstore is not the only company out there offering online shopping but with their participation, competition will be strong across the city. For many people, this could be a real time saver for a minimum charge. The bricks and mortar stores face huge competition from Amazon and this seems to be their answer in challenging that.

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